Return Policy

If you find you don't just love your item, we will accept a return within 14 days of receipt.

Items must be in “New, Unaltered and Unused Condition with the Original Packaging”. Your original sales invoice must accompany returns.

Refunds of your purchase, less all shipping charges, will be complete within 5 business days of our receipt. We will notify you via email when we receive your return and process your refund.

Your banking institution may require additional days to process and post this transaction to your account. Please allow 1-2 billing cycles from the day you return your package for your account to be credited.

If an item is received damaged or is incorrectly shipped by us please contact us immediately. Items that are defective and shipped from us will qualify for a refund or exchange within 7 days of delivery.

  • Shipping & Handling Charges that have incurred are Non-Refundable. 
  • We are not responsible for lost or stolen merchandise.
Please note that only items purchased through Cat Fly Designs' website are eligible for return.  Any items purchased from us at an art show or special event are final sale.